Terms & conditions

General

These Terms and Conditions ("Agreement") governs the use of the services ("Service") that are made available by Digital Upholster Limited. ("Digital Upholster", "we" or "us"). These Terms and Conditions represent the whole agreement and understanding between Digital Upholster and the individual or entity who subscribes to our service ("Subscriber" or "you").

PLEASE READ THIS AGREEMENT CAREFULLY. By submitting your application and by your use of the Service, you agree to comply with all of the terms and conditions set out in this Agreement. Digital Upholster may terminate your account at any time, with or without notice, for conduct that is in breach of this Agreement, for conduct that Digital Upholster believes is harmful to its business, or for conduct where the use of the Service is harmful to any other party.

Digital Upholster may, in its sole discretion, change or modify this Agreement at any time, with or without notice. You are responsible to read this document from time to time to ensure that your use of the Service remains in compliance with this Agreement.

Services

Digital Upholster offers Subscribers domain name registration, website hosting, and email hosting services for the duration of the service term purchased from Digital Upholster. Services are provided on the basis of facility and equipment availability. Digital Upholster reserves the right to modify, change, or discontinue any aspect of the Services at any time. Access to the web and email servers is terminated upon expiry of the Service. Details regarding your account can be found in your account control panel

Web Hosting

All Digital Upholster web hosting accounts will display a "Coming Soon" web page by default when activated. This page informs visitors that the Subscriber has recently setup their account with Digital Upholster. At its sole discretion, Digital Upholster may place advertisements or other commercial content on your website, emails or anywhere it deems fit until your site is live.

Depending on which hosting plan you choose, you may request to change the billing term of your hosting service through your account control panel. In such cases, the expiry date of your hosting service will be adjusted according to the billing term that you have requested. Any optional features for your hosting plan will be billed according to the term that you have requested.

If your hosting plan includes a free domain name, you will be required to pay a fee to reimburse Digital Upholster for the domain name registration upon changing to another hosting plan or a billing term that does not include a free domain name. The amount of this fee will vary depending on the domain extension and on the registration term.

All Digital Upholster web hosting services, including service trials and promotional hosting offers, and their billing terms may be prorated and adjusted to expire on the last day of a month.

All service trials and promotion offers are considered to be delivered in full upon the completion of the service term stated on the trial or offer invoice found in your account control panel. Digital Upholster is not obligated to provide reimbursement for any proration or service term adjustment on service trials or promotional offers.

Promotional offers, including special introductory rates, promotional rates, or any non-regular pricing, are only available to new customers and are only valid for the initial term. All hosting services will renew at the regular renewal rate.

In the absence of a cancellation request from you, your hosting service will be renewed for a successive term, at the regular renewal rate, on the 10th of the expiry month.

Email

Digital Upholster's email service provides customers with the capability to send and receive email via the Internet. Digital Upholster retains the right, at our sole discretion, to restrict the volume of messages transmitted or received by you in order to maintain the quality of our email services to other Subscribers and to protect our computer systems.

As an owner and operator of the equipment and other resources utilized to provide services, Digital Upholster has the legal right to block electronic communications from other entities on the Internet.

Domain Name Registration

Digital Upholster offers domain name registration and renewal services in partnership with only accredited registrars. Digital Upholster processes registration and renewal services through these respective registrars at its discretion.

You acknowledge and agree that you may not transfer the domain name registration to another domain name registrar during the first 60 days of the initial registration, or within 60 days of any successful transfer or renewal of the registration. Digital Upholster is authorized to deny any such transfer requests.

You acknowledge and agree that Digital Upholster may, but is not obligated to, place your domain name in a Domain Lock status to prevent unauthorized transfers of your domain name.

Domain names which have opted in to the Automatic Domain Renewal service, and any optional features associated with them, will be automatically renewed for the minimum term available for that domain type at the regular renewal rate 6 days prior to expiry. You will be solely responsible for all renewal costs and for any other costs in doing so. Subscribers may choose to opt in or out of the Automatic Domain Renewal service via your account control panel.

Promotional offers, including special introductory rates, promotional rates, or any non-regular pricing, are only available to new customers and are only valid for the initial term. All domain names registrations will renew at the regular renewal rate. Subscribers who have purchased their domain name registration at a promotional price are subject to a Domain Transfer Fee when they transfer their registration to another domain name registrar during the purchased registration term.

Subscribers who wish to transfer their domain name registration to another domain name registrar while the registration is expired are also subject to a Domain Transfer Fee. The Domain Transfer Fee is based on the domain type and is subject to any applicable taxes.

In additional to this Agreement, new domain registration accounts are also subject to the Domain Registration Agreements of the respective governing registries.

Service Fees / Payments / Invoices

All Digital Upholster fees and charges are quoted and billed in UK Sterling unless otherwise noted.

Digital Upholster uses an automated payment processing system and only accepts credit card or PayPal payments at this time. All Subscribers are required to maintain valid payment information on file for the processing of any applicable service fees. At its sole discretion, Digital Upholster may use credit card issuer-approved services, such as VISA Account Updater and MasterCard Automatic Billing Updater, to acquire updated payment information for the purpose of processing outstanding payments that are on your account.

Digital Upholster may take any reasonable action to validate your payment and registration information, and collect all payments due. You agree to pay all attorney and collection fees arising from any efforts to collect any past due amounts from you, to the extent allowed by law.

Billing inquiries and disputes should be brought to Digital Upholster's attention within 30 days of the invoice date. Failure to do so will be deemed to be an admission that the invoice and charges are accurate.

If any chargeback or charge dispute notices are received for your account, services provided to you may be immediately suspended pending investigation, and you will be subject to chargeback service charges. Where applicable, Digital Upholster reserves the right to put your domain name into "Registrar Hold" status and deny any transfer requests for that domain name until the chargeback or dispute issue has been resolved.

Accounts will be suspended if its service renewal fees are not paid within 72 hours of the due date. Accounts suspended in this manner can be re-activated upon payment of the Account Reactivation Fee (see below).

Any applications or requests for services will be declined if payment cannot be successfully processed within 72 hours of the order.

Digital Upholster reserves the right to modify service fees and rates, effective upon posting on the Digital Upholster website or on this Agreement. Current service charges include the following (non-exclusive list):

Definition of "No Transaction Fees"

Digital Upholster does not charge you any fees relating to the processing of transactions under your account ("Transaction Fees"). However, your selected payment processor, such as PayPal or Stripe, may still charge you Transaction Fees for each payment you receive. You will be solely responsible for any such Transaction Fees.

Termination / Plan Change / Refund Policy

Digital Upholster may terminate your Service under the following circumstances (non-exclusive list):

You may request account termination or hosting plan changes at any time by contacting our Customer Service our via a support request. Our contact information can be found at the foot of each page on our website.

Refunds will not be given for services that are billed monthly or for one-time service fees, such as initial set up fees, file recovery fees, domain redemption fees, etc. You are eligible for a refund on hosting services that are not billed monthly under the following circumstances:

If your hosting plan includes a free domain name, you may be required to pay an additional £20.00 Domain Reimbursement Fee to reimburse Digital Upholster for the domain name registration when you do any of the following:

Only one refund may be issued for each invoice. Digital Upholster reserves the right to grant or deny any refund requests.Domain name registrations, regardless if it is an initial registration or a renewal of an existing registration, cannot be cancelled and will remain in effect until the end of the registration term.

Subscriber Responsibility

When you apply to use Digital Upholster services, you will be asked to select a Subscriber ID and Password. The Subscriber ID and Password are the means through which you access certain services. You acknowledge and agree that it is your responsibility to safeguard the Subscriber ID and Password you select from any unauthorized use. IN NO EVENT WILL Digital Upholster BE LIABLE FOR THE UNAUTHORIZED USE OR MISUSE OF YOUR SUBSCRIBER ID OR PASSWORD. Subscribers are responsible for maintaining accurate account information at all times, including credit card and contact information. This information can be updated in your account control panel.

Prohibited Conduct

Digital Upholster does not allow the use of unsolicited commercial email ("Spam") to promote products or services. Any Subscriber engaging in the sending of Spam through the Digital Upholster network or promoting information on websites hosted by Digital Upholster will be considered in breach of this Agreement and will be suspended from the Service immediately.

Your use of the Service must be in compliance with UK law, and the laws of your country at all times.

You are responsible for ensuring that your use of the Service does not consume excessive system or network resources that disrupts the normal use of the Service through, but not limited to, spawning multiple processes, or consuming excessive amounts of memory, CPU or bandwidth capacity.

The following is a non-exclusive list of content, and behavior prohibited by the Service:

Notices

You agree that, unless other instructions are posted on Digital Upholster's website, any notices required to be given under this Agreement will be deemed to have been given if delivered by email or fax, or sent by registered mail or by courier to each of the parties in accordance with the most current contact information you have provided to us, and the contact information for Digital Upholster posted on the Digital Upholster website. All notices shall be effective upon receipt, except that email and fax notices shall be effective upon transmission.

Privacy

The Digital Upholster Privacy Policy sets out our obligations with respect to the safeguarding, collection and use of Subscribers' personal information. The Digital Upholster Privacy Policy is subject to modification from time to time, and such changes are effective upon posting of the modified policy to this URL:  https://www.digitalupholster.com/privacy-policy

Email newsletters will only be sent directly by Digital Upholster. Subscriber information will not be disclosed or sold to any third parties. You may also be contacted by Digital Upholster's designated customer review software provider for customer experience and service feedback.

Reservation of Rights

Digital Upholster reserves the right and sole discretion to:

You agree that it may be necessary for us to temporarily suspend the Service for technical reasons or to maintain network equipment or facilities.

Limitation of Liability

The Service is provided on an "as is" and "as available" basis and the use of the Service is at your own risk. Digital Upholster makes no representations or warranties, either expressed or implied, with respect to the Service, or any service or information provided through the Service. Digital Upholster is not responsible for any damages, injury or economic loss arising from the use of the content or Service provided by Digital Upholster.

In no event will Digital Upholster be liable to you for any direct, indirect, incidental or consequential damages or economic loss arising out of the Service or in connection with your website or any other services or products provided to you.

Digital Upholster, its officers, directors, owners, agents and employees shall in no way be liable to you or anyone else for any loss or injury resulting from the use of the Service or of your website.

In no event shall Digital Upholster be held liable for any damages or economic loss, whatsoever, as a result of notifying any official of potentially illegal content on your website, or for providing copies of your data files to the appropriate authorities or cooperating with law enforcement efforts to locate persons who have posted content that is illegal or promotes illegal conduct.

Indemnification

You agree to indemnify and hold Digital Upholster, its affiliates, sponsors, partners, directors, officers and employees harmless from and against, and to reimburse Digital Upholster with respect to, any and all losses, damages, liabilities, claims, judgments, settlements, fines, costs and expenses (including reasonable related expenses, legal fees, costs of investigation) arising out of or relating to your breach of this Agreement or use by you or any third party of the Services.

Force Majeure

Digital Upholster will not be liable for any delay, interruption or failure in the provisioning of services if caused by acts of God, declared or undeclared war, fire, flood, storm, slide, earthquake, power failure, the inability to obtain equipment, supplies or other facilities that are not caused by a failure to pay, labor disputes, or other similar events beyond our control that may prevent or delay service provisioning.

Unenforceable Provisions

If any part of this Agreement is found to be invalid or unenforceable under applicable law, such part will be ineffective to the extent of such invalid or unenforceable part only, without affecting the remaining parts of this Agreement in any way.

Governing Law

This Agreement is governed by the law of England and Wales, and is subject to the exclusive jurisdiction of the courts of England and Wales

Age of Majority

Digital Upholster does not accept agreements and payments from persons under the legal age of 18 years. By submitting your account application, you confirm that you are over 18 years of age or your parent or legal guardian has agreed to accept this Agreement on your behalf.

Waiver

No waiver of any of the provisions of this Agreement will be deemed to constitute a waiver of any other provision nor shall such a waiver constitute a continuing waiver unless otherwise expressly provided in writing duly executed by the party to be bound thereby.

Entire Agreement

This Agreement, as may be updated from time to time and posted at http://www.digitalupholster.com/terms, represents the complete agreement and understanding between us with respect to the Service and supersedes any other written or oral agreement.